Photographs and Personalization:

How are your products personalized?
Can more than one person be featured in these gifts?
What kind of photographs are recommended?
How do I get my photos to you?

Ordering Information:

Is it safe to enter my personal information and credit card on this site?
Is my order information kept private?
What kind of payments do you accept?
Can I order by phone or mail too?
Do I have to pay sales tax?
Do you accept international orders?

Other Frequently Asked Questions:

How much does shipping cost?
What is your returns policy?
Do you have a catalog that can be mailed to me?
Do you work with charities or fund-raisers?

How are your products personalized?

Our products can be personalized with the recipient’s name, photograph, or both. You will always know exactly what information is used to create the personalized gift you've chosen when preparing your purchase...on the product page itself, you will be required to complete input fields that ask for the personalization details relating to that specific product. Additionally, we've also provided information on how the product is personalized in the "description" area of each product page.

If you have any questions relating to personalization, please feel free to contact us before placing your order.

Can more than one person be featured in these gifts?

In general, all of the products you see on our website have been designed to feature a single star and only one photo and/or name can be used for personalizing each gift. Any exceptions to this general rule will be indicated in the product description.

What kind of photos are recommended?

For the most part, you can personalize our photo products with anyone (or anything) you want. Many of our kids DVDs have been personalized not just for children, but also for grown-ups too. Even pets have been known to become stars in our photo gifting products.

Here are some general guidelines you should use when choosing a photo:

Photographic Quality: The better quality the photograph, the better quality the final product will become. Please submit the highest quality photographs available when making your purchase. For digital images, it is suggested that you submit the largest file size available. Files smaller than 50kb will have substantially reduced quality and you will likely be dissatisfied with the end result.

Photo guidelines

A well-focused full-face shot

No part of the head or face cut off by the edge of the photo

The face is not obstructed by any object

No hats, Ponytails or bows

Color photos only

If having image scanned please scan at at least 300 dpi

All photographs must display the subjects head completely unobstructed, meaning: (1) they should not be wearing hats, sunglasses or other objects, (2) there should not be any background or foreground distractions adjacent to the subjects head such as large or puffy clothing, stuffed animals or other objects, (3) make sure that no portion of the head has been cut out of the picture. In order to accurately design your personalized gift, we must be able to capture the entire circumference of the stars head.

GENERAL RULE OF THUMB:  Make sure that the top of the hair to the bottom of the chin and from ear to ear are visible in the photo and subject is facing (and looking) directly into the camera.

Digital Image Minimum Requirements:

• Must be at least 72 dpi (150 dpi is preferred)
• Must be at least 50kb file size - 250k or higher is recommended
• Must be JPG format

Mail-in Paper Photograph Requirements:

If you are going to send us your photo by regular mail, please use a high quality photograph with good lighting and focus. The subjects head must be at least the size of a quarter. Wallet size photos are typically too small to be effective in most cases, although school photos of this size are often acceptable. We prefer not to accept photos that are larger than 4" x 6" and your original photograph will be returned with the completed order.

How do I get my photos to you?

There are three different ways for you to provide us with your photos, all of which are indicated as options on each product page.

1. UPLOAD: The simplest and fastest way is to simply upload your photos directly on the product page when completing all the personalization data that is required for your product. The upload process will allow you to complete your order in its entirety during the time of checkout and as such, your order will be processed more quickly.
2. EMAIL: You may also email your photos to us after your order is placed. To do so, simply choose "Email Photo Later" when completing the personalization data on the product page. Once we have received your order, we will send you instructions via email on how to deliver photo to us. This photo delivery method will slightly delay your order processing.
3. POSTAL MAIL: You can send your paper photographs by regular postal mail. For obvious reasons, this type of delivery will cause your order to be substantially delayed. Please choose "Send Photo by Mail" during the personalization process and allow additional time for your order to be delivered.
   
   **IMPORTANT: When mailing, Please include a copy of your order receipt and also write the subjects name and order number on the back of the photo.**
   
   Your original photographs will be returned to you when the order is complete.

Please mail your photos to:

Memory Medley
c/o Cheryl Hirsch
Attn: (your order number)
PO Box 1052
Pelham NH 03076

Is it safe to enter my personal information on this site?

Yes it certainly is; All of your personal details including billing information as well as the stars' personalization data are collected through our secure shopping cart and encrypted for safe transmission to us. During checkout you should notice that our web address changes from http:// -to- https:// and you should also see a "secure lock" symbol on your browser.

Is my order information kept private?

We will not share or sell your information to anyone. For complete details, please read our Privacy Policy.

What kind of payments do you accept?

We accept several forms of payment including:

• Visa
• Mastercard
• American Express
• Discover
• PayPal payments and PayPal e-Checks

You may also make your payment by Certified Check or Money Order.
Please see below for information on how to pay by mail.

Can I pay by phone or mail too?

Of course! You are welcome to place your order by phone or mail.

For phone orders, please call: 603-635-7358

Office Hours Vary

There are two options for placing an order by mail:

1. Simply complete your order online and choose the "Check or Money Order" option during checkout. Print a copy of the order receipt for inclusion with your payment.
2. Download our Order Form and mail with your payment.

When ready, mail your order form and/or online receipt to us along with your payment, including any applicable S&H charges.

Make Checks Payable To: "Memory Medley"

Mail to:
Memory Medley
c/o Cheryl Hirsch
Attn: (Your Order Number)
PO Box 1052
Pelham, NH 03076

Do I have to pay sales tax?

No, New Hampshire does not require sales tax which is where our company is located. There will be sales tax charged on your order.

Do you accept international orders?

We currently only accept orders for delivery to residents of the US and Canada.

How much does shipping cost?

Shipping rates vary by product but you will have the opportunity to receive a shipping quote prior to checkout. In some cases, the cost will be listed directly on the product page. For a information on delivery times, please visit our Shipping & Returns page.

What is your return policy?

For a full description of our returns policy, please visit our Shipping & Returns page.

Do you have a catalog that can be mailed to me?

No unfortunately. Our library of personalized gifts is constantly changing and prohibits us from creating a consistently up-to-date catalog. All of our available products can be found here on our website.

Do you work with charities or fund-raisers?

Absolutely! We love to work with charities and fund-raiser groups. Some of the types of organizations that can benefit from our fund raising programs are; day-care centers, church groups, police and fire affiliates, cub scouts, brownies, PTA’s and PTO’s, athletic groups and any other organization that needs to raise additional funds. Please feel free to contact us directly to discuss money-making opportunities for your group.

Since every gift is customized, please allow up to three days before we ship to your address.